FAQ

Frequently asked questions

Answers about NanoSoft, iGarden USA and iValidCard.

NanoSoft

Does NanoSoft build custom apps for clients?

No. NanoSoft builds and sells its own apps and doesn't take on contract development work.

How do I get a refund?

App purchases are handled by the app stores. Request a refund from Apple for iOS apps or from Google for Android apps.

How long has NanoSoft been in business?

NanoSoft was established in the spring of 2009.

iGarden USA

Where do iGarden's planting dates come from?

iGarden USA 5.0 estimates your average last spring and first fall frost dates from NOAA's 1991 to 2020 climate normals for your location, then recommends when to plant every crop based on those two dates. You can adjust either date if your yard runs early or late.

Does iGarden sync between iPhone, iPad and Mac?

Yes. iGarden USA 5.0 syncs your gardens, plans, notes and custom seeds through your private iCloud database when you're signed in to the same Apple Account on each device. NanoSoft can't see your data.

Is the Android app the same as the iPhone app?

Not yet. Version 5.0, with the garden planner and AI features, is on iPhone, iPad and Mac today. iGarden USA for Android is free, and version 5.0 for Android is coming soon. iCloud Sync works only on Apple devices.

Do I need an AI account to use iGarden?

No. Planting dates, the planner, My Garden, weather and notes work without one. AI features use Apple Intelligence when your device supports it, or you can connect your own account with a supported AI provider. Your key stays in the Keychain on your device.

Will iGarden support countries other than the United States?

If there's enough interest we may support other countries, but at this point only the United States is supported. You can still use iGarden USA in other countries, but the weather and recommended planting dates are specific to the United States.

iValidCard

Does iValidCard need a credit card account to verify a card?

No. iValidCard doesn't need any account information and doesn't communicate with any online service.

Does iValidCard support every card issuer?

iValidCard supports the most popular credit card issuers. If there's a specific issuer you'd like supported, email support@nanosoft1.com.